Crisp vs Zammad

Crisp (Crisp helps every business deliver a great customer experience. The all-in-one platform for customer support.) and Zammad both appear on the Smoower Developer Ecosystem Index.

Zammad (rank #152) holds a modest lead over Crisp (rank #430) on the overall Smoower ecosystem score (52 vs 40). The gap of 12 points reflects composite signals across code, docs, community and reach.

On code quality (the state of repositories, tests, releases and polish), Zammad is ahead of Crisp. On education (docs, guides and learning material for developers), Crisp is ahead of Zammad. On community (issue response, PR reviews and discussion health), Zammad is clearly ahead of Crisp. On reach (how visible the ecosystem is beyond its own repos), Crisp is slightly ahead of Zammad. On momentum (release cadence and how fast the ecosystem moves), Zammad is ahead of Crisp.

Crisp carries 506 GitHub stars across 27 public repos, with 12 repositories active in the last 90 days and 0 external contributors on record. Zammad shows 6,394 stars across 11 public repos, 9 active in the last 90 days and 27 external contributors. The star gap on its own does not decide the comparison, but Zammad's footprint is roughly 12.6x larger, which usually shows up in downstream signals like inbound issues and third party integrations.

Crisp is the stronger read for anyone weighting education. Zammad looks better where community is the deciding factor. The table below breaks the scores down pillar by pillar; the linked profiles cover the underlying repos, docs and community signals in full.