Element vs Helpshift

Element (Founded by the creators of Matrix, we build digitally sovereign, secure and interoperable real-time communication solutions for large organisations.) and Helpshift (Customer Support for Native Mobile Apps) both appear on the Smoower Developer Ecosystem Index.

Element (rank #190) holds a modest lead over Helpshift (rank #625) on the overall Smoower ecosystem score (50 vs 33). The gap of 17 points reflects composite signals across code, docs, community and reach.

On code quality (the state of repositories, tests, releases and polish), Element is clearly ahead of Helpshift. On education (docs, guides and learning material for developers), Element is slightly ahead of Helpshift. On community (issue response, PR reviews and discussion health), Element is clearly ahead of Helpshift. On reach (how visible the ecosystem is beyond its own repos), Element is clearly ahead of Helpshift. On momentum (release cadence and how fast the ecosystem moves), Element is clearly ahead of Helpshift.

Element carries 34,608 GitHub stars across 137 public repos, with 33 repositories active in the last 90 days and 97 external contributors on record. Helpshift shows 570 stars across 66 public repos, 2 active in the last 90 days and 1 external contributors. The star gap on its own does not decide the comparison, but Element's footprint is roughly 60.7x larger, which usually shows up in downstream signals like inbound issues and third party integrations.

Element is the stronger read for anyone weighting reach. Helpshift makes more sense for teams already using its adjacent tools. The table below breaks the scores down pillar by pillar; the linked profiles cover the underlying repos, docs and community signals in full.