Fastmail vs Helpshift

Fastmail (Open-source software developed at Fastmail.) and Helpshift (Customer Support for Native Mobile Apps) both appear on the Smoower Developer Ecosystem Index.

Fastmail (rank #430) holds a narrow lead over Helpshift (rank #625) on the overall Smoower ecosystem score (40 vs 33). The gap of 7 points reflects composite signals across code, docs, community and reach.

On code quality (the state of repositories, tests, releases and polish), Helpshift is slightly ahead of Fastmail. On education (docs, guides and learning material for developers), Fastmail is ahead of Helpshift. On community (issue response, PR reviews and discussion health), Fastmail is ahead of Helpshift. On reach (how visible the ecosystem is beyond its own repos), Fastmail is clearly ahead of Helpshift. On momentum (release cadence and how fast the ecosystem moves), Fastmail is ahead of Helpshift.

Fastmail carries 6,316 GitHub stars across 38 public repos, with 12 repositories active in the last 90 days and 2 external contributors on record. Helpshift shows 570 stars across 66 public repos, 2 active in the last 90 days and 1 external contributors. The star gap on its own does not decide the comparison, but Fastmail's footprint is roughly 11.1x larger, which usually shows up in downstream signals like inbound issues and third party integrations.

Fastmail is the stronger read for anyone weighting reach. Helpshift looks better where code quality is the deciding factor. The table below breaks the scores down pillar by pillar; the linked profiles cover the underlying repos, docs and community signals in full.