Gorgias vs Hotjar

Gorgias (Gorgias is a multi-channel helpdesk that integrates with all your apps.) and Hotjar (Product Experience Insights Tools) both appear on the Smoower Developer Ecosystem Index.

Hotjar (rank #317) holds a narrow lead over Gorgias (rank #455) on the overall Smoower ecosystem score (44 vs 39). The gap of 5 points reflects composite signals across code, docs, community and reach.

On code quality (the state of repositories, tests, releases and polish), Hotjar is clearly ahead of Gorgias. On education (docs, guides and learning material for developers), Hotjar is clearly ahead of Gorgias. On community (issue response, PR reviews and discussion health), Hotjar is ahead of Gorgias. On reach (how visible the ecosystem is beyond its own repos), Hotjar is clearly ahead of Gorgias. On momentum (release cadence and how fast the ecosystem moves), Gorgias is clearly ahead of Hotjar.

Gorgias carries 14 GitHub stars across 37 public repos, with 9 repositories active in the last 90 days and 3 external contributors on record. Hotjar shows 52 stars across 2 public repos, 1 active in the last 90 days and 2 external contributors. The star gap on its own does not decide the comparison, but Hotjar's footprint is roughly 3.7x larger, which usually shows up in downstream signals like inbound issues and third party integrations.

Gorgias is the stronger read for anyone weighting momentum. Hotjar looks better where reach is the deciding factor. The table below breaks the scores down pillar by pillar; the linked profiles cover the underlying repos, docs and community signals in full.