Gorgias vs Matomo Analytics

Gorgias (Gorgias is a multi-channel helpdesk that integrates with all your apps.) and Matomo Analytics (Matomo is hiring 🚀 Matomo.org/jobs MISSION: « To create, as a community, the leading open analytics platform that gives every user full control of their data ») both appear on the Smoower Developer Ecosystem Index.

Matomo Analytics (rank #338) holds a narrow lead over Gorgias (rank #455) on the overall Smoower ecosystem score (43 vs 39). The gap of 4 points reflects composite signals across code, docs, community and reach.

On code quality (the state of repositories, tests, releases and polish), Matomo Analytics is clearly ahead of Gorgias. On education (docs, guides and learning material for developers), Matomo Analytics is slightly ahead of Gorgias. On community (issue response, PR reviews and discussion health), Matomo Analytics is clearly ahead of Gorgias. On reach (how visible the ecosystem is beyond its own repos), Matomo Analytics is ahead of Gorgias. On momentum (release cadence and how fast the ecosystem moves), Matomo Analytics is clearly ahead of Gorgias.

Gorgias carries 14 GitHub stars across 37 public repos, with 9 repositories active in the last 90 days and 3 external contributors on record. Matomo Analytics shows 30,600 stars across 90 public repos, 46 active in the last 90 days and 34 external contributors. The star gap on its own does not decide the comparison, but Matomo Analytics's footprint is roughly 2185.7x larger, which usually shows up in downstream signals like inbound issues and third party integrations.

Gorgias is worth a look for teams already invested in its stack. Matomo Analytics looks better where community is the deciding factor. The table below breaks the scores down pillar by pillar; the linked profiles cover the underlying repos, docs and community signals in full.