Gorgias vs Zammad

Gorgias (Gorgias is a multi-channel helpdesk that integrates with all your apps.) and Zammad both appear on the Smoower Developer Ecosystem Index.

Zammad (rank #152) holds a modest lead over Gorgias (rank #455) on the overall Smoower ecosystem score (52 vs 39). The gap of 13 points reflects composite signals across code, docs, community and reach.

On code quality (the state of repositories, tests, releases and polish), Zammad is clearly ahead of Gorgias. On education (docs, guides and learning material for developers), Zammad is ahead of Gorgias. On community (issue response, PR reviews and discussion health), Zammad is clearly ahead of Gorgias. On reach (how visible the ecosystem is beyond its own repos), Gorgias is ahead of Zammad. On momentum (release cadence and how fast the ecosystem moves), Gorgias is slightly ahead of Zammad.

Gorgias carries 14 GitHub stars across 37 public repos, with 9 repositories active in the last 90 days and 3 external contributors on record. Zammad shows 6,394 stars across 11 public repos, 9 active in the last 90 days and 27 external contributors. The star gap on its own does not decide the comparison, but Zammad's footprint is roughly 456.7x larger, which usually shows up in downstream signals like inbound issues and third party integrations.

Gorgias is the stronger read for anyone weighting reach. Zammad looks better where community is the deciding factor. The table below breaks the scores down pillar by pillar; the linked profiles cover the underlying repos, docs and community signals in full.