Helpshift vs draw.io

Helpshift (Customer Support for Native Mobile Apps) and draw.io (draw.io specialises in browser-based diagramming components and applications.) both appear on the Smoower Developer Ecosystem Index.

draw.io (rank #338) holds a modest lead over Helpshift (rank #625) on the overall Smoower ecosystem score (43 vs 33). The gap of 10 points reflects composite signals across code, docs, community and reach.

On code quality (the state of repositories, tests, releases and polish), Helpshift is slightly ahead of draw.io. On education (docs, guides and learning material for developers), draw.io is ahead of Helpshift. On community (issue response, PR reviews and discussion health), draw.io is clearly ahead of Helpshift. On reach (how visible the ecosystem is beyond its own repos), draw.io is clearly ahead of Helpshift. On momentum (release cadence and how fast the ecosystem moves), draw.io is slightly ahead of Helpshift.

Helpshift carries 570 GitHub stars across 66 public repos, with 2 repositories active in the last 90 days and 1 external contributors on record. draw.io shows 86,983 stars across 32 public repos, 12 active in the last 90 days and 13 external contributors. The star gap on its own does not decide the comparison, but draw.io's footprint is roughly 152.6x larger, which usually shows up in downstream signals like inbound issues and third party integrations.

Helpshift is the stronger read for anyone weighting code quality. draw.io looks better where reach is the deciding factor. The table below breaks the scores down pillar by pillar; the linked profiles cover the underlying repos, docs and community signals in full.