Zammad vs Zapier

Zammad and Zapier both appear on the Smoower Developer Ecosystem Index.

Zapier (rank #27) holds a modest lead over Zammad (rank #152) on the overall Smoower ecosystem score (64 vs 52). The gap of 12 points reflects composite signals across code, docs, community and reach.

On code quality (the state of repositories, tests, releases and polish), Zapier is slightly ahead of Zammad. On education (docs, guides and learning material for developers), Zapier is slightly ahead of Zammad. On community (issue response, PR reviews and discussion health), Zammad is clearly ahead of Zapier. On reach (how visible the ecosystem is beyond its own repos), Zapier is clearly ahead of Zammad. On momentum (release cadence and how fast the ecosystem moves), Zapier is ahead of Zammad.

Zammad carries 6,394 GitHub stars across 11 public repos, with 9 repositories active in the last 90 days and 27 external contributors on record. Zapier shows 6,768 stars across 296 public repos, 13 active in the last 90 days and 23 external contributors.

Zammad is the stronger read for anyone weighting community. Zapier looks better where reach is the deciding factor. The table below breaks the scores down pillar by pillar; the linked profiles cover the underlying repos, docs and community signals in full.