Zammad vs Zendesk

Zammad and Zendesk both appear on the Smoower Developer Ecosystem Index.

Zammad (rank #152) holds a narrow lead over Zendesk (rank #165) on the overall Smoower ecosystem score (52 vs 51). The gap of 1 points reflects composite signals across code, docs, community and reach.

On code quality (the state of repositories, tests, releases and polish), Zammad is slightly ahead of Zendesk. On education (docs, guides and learning material for developers), Zammad is ahead of Zendesk. On community (issue response, PR reviews and discussion health), Zammad is clearly ahead of Zendesk. On reach (how visible the ecosystem is beyond its own repos), Zendesk is clearly ahead of Zammad. On momentum (release cadence and how fast the ecosystem moves), Zendesk is ahead of Zammad.

Zammad carries 6,394 GitHub stars across 11 public repos, with 9 repositories active in the last 90 days and 27 external contributors on record. Zendesk shows 12,427 stars across 891 public repos, 87 active in the last 90 days and 10 external contributors.

Zammad is the stronger read for anyone weighting community. Zendesk looks better where reach is the deciding factor. The table below breaks the scores down pillar by pillar; the linked profiles cover the underlying repos, docs and community signals in full.